TERMS AND CONDITIONS

These Terms and Conditions may be changed by the Casino when such a need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players revisit this page regularly and check for possible changes.

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player's place of residence as eligible for online gaming. It is the player's sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as the exchange of comp points.

The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

Please bear in mind some games may be unavailable in certain jurisdictions, as required by the policies of game providers, which may change from time to time.

We can not guarantee that any returns, deposits, winnings, or bonuses which the player as the resident of the restricted by the master holder of the license, software, and payments providers countries have gained or accrued using any means of encrypted connections over the Internet from their devices to a network with the purpose to falsify their geolocation would not be forfeited and may not be reclaimed by us on demand. Such actions on the part of the players will be regarded as a violation of these Terms and Conditions and we reserve the right not to open, suspend, close your account, withhold payment of your winnings and apply such funds on account of any damages caused by you.

The full list of available games and their description can be found here: https://www.onluck.com/games. Winners are determined by the rules of each game and are specified by the provider of each game.

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of 10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

The website allows playing for the following currencies:

1. Euro (hereinafter "EUR")
2. US dollar (hereinafter "USD")
3. Australian dollar (hereinafter "AUD")
4. Canadian dollar (hereinafter "CAD")
5. New Zealand Dollar (hereinafter "NZD")
6. Bitcoin (hereinafter "BTC")
7. Bitcoin Cash (hereinafter "BCH")
8. Dogecoin (hereinafter "DOGE")
9. Ethereum (ERC-20) (hereinafter "ETH")
10. Litecoin (hereinafter "LTC")
11. Tether (ERC-20) (hereinafter "USDT")
12. Ripple (hereinafter "XRP")
13. Tron (hereinafter "TRX")
14. Cardano (hereinafter "ADA")
15. Binance Coin (hereinafter "BNB")

CURRENT INTERNAL EXCHANGE RATES

• BTC: 25,000 USDT
• BCH: 150 USDT
• DOGE: 0.08 USDT
• ETH: 1,500 USDT
• LTC: 65 USDT
• USDT: 1 USDT
• XRP: 0.6 USDT
• TRX: 0.08 USDT
• ADA: 0.6 USDT
• BNB: 300 USDT

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

1. By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game. Please also note that all participation is at the player's own risk.

The gaming account can be replenished in any way available at the Casino website at the time of replenishment. Please contact our support team at [email protected] to inquire about the payment methods which are most favourable for your country of residence.

In case of replenishment of the gaming account with a currency other than the currency specified by the Player when registering, all conversion fees are paid by the Player.

The Company does not accept third-party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated. The Company is not responsible for the lost funds deposited from third-party accounts.

The minimum amount of replenishment of the gaming account per transaction is GBP 30 / EUR 20 / USD 20 / AUD 30 / CAD 30 / NZD 30 / BTC 0.0006 / BCH 0.08 / ETH 0.01 / LTC 0.20 / DOGE 200 / USDT 20 / XRP 25 / TRX 200 / ADA 25 / BNB 0.06. The maximum amount of deposit depends on the KYC policy and payment method you decide to use and will appear when choosing the payment method.

Please note that due to the nature of cryptocurrencies, deposit limits cannot be applied to deposits made through payment systems. If you want to limit your gambling in the casino, please, use any other available option.

When depositing using cryptocurrencies, ensure you're depositing an amount greater than or equal to, the minimum deposit limit for that particular currency, as displayed on the deposit page of your account. Deposits below this limit cannot be processed by our payment processor and will not reach your account and nor can they be returned to you.

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

If the Casino mistakenly credits your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, and service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino's Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

Withdrawal from the gaming account can be made in any way available at the Casino website at the time of replenishment.

The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.

The period of processing requests for withdrawals is from 0 to 24 hours.

Date of receipt of money on the Gambler's accounts outside of the Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.

In case of necessity to verify the identity of the Gambler, the time of processing the requests is calculated from the date of verification of the documents requested.

To successfully make a withdrawal, a player must play through their deposited funds at least three (3) times before the withdrawal, i.e. to stake a total amount of bets that is three times bigger than the deposit. This procedure is in line with our anti-money laundering policy.

The minimum withdrawal amount from the gaming account per transaction is GBP 30 / EUR 30 / USD 30 / AUD 45 / NZD 45 / CAD 45 / BTC 0.00085 / ETH 0.013 / BCH 0.12 / DOGE 300 / LTC 0.33 / USDT 30 / XRP 37 / TRX 1,100 / ADA 24 / BNB 0.1.

The maximum withdrawal amount from the gaming account per transaction is EUR / USD 5,000 or equivalent in other currencies / BTC, BCH, DOGE, ETH, LTC, USDT, XRP at the EUR exchange rate. Please note that some other restrictions on withdrawal amount can be placed as per Casino KYC Policy.

The daily limit for funds withdrawal is GBP 3,000 or equivalent in other available currencies. Please note that some other restrictions on daily limit can be placed as per Casino KYC Policy.

The weekly limit for funds withdrawal is GBP 5,000 or equivalent in other available currencies. Please note that some other restrictions on weekly limit for funds withdrawal can be placed as per Casino KYC Policy.

The monthly limit for funds withdrawal is GBP 10,000 / EUR 10,000 / USD 10,000 / AUD 15,000 / CAD 15,000 / NZD 15,000, BTC, BCH, DOGE, ETH, LTC, USDT, XRP at the EUR exchange rate. Please note that some other restrictions on monthly limit for funds withdrawal can be placed as per Casino KYC Policy.

If you win more than 10,000 GBP (or the equivalent in another currency), the Casino reserves the right to divide the payout into monthly installments of 10,000 GBP (15,000 AUD or the equivalent in another currency) until the full amount is paid out.

The Website supports payouts via Original Credit Transfer (OCT) for Visa and via Payment Transfer for Mastercard. Please note that even in supported countries the Website cannot guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro (EUR). Due to this fact, in case you make transactions in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

You acknowledge that withdrawals via Bank Transfer can be subject to additional charges by the intermediary banks in exceptional cases. These charges remain outside the influence of the Casino.

The Casino shall not be held responsible for the transfer of the client's funds in case the client mistakenly indicates the wrong wallet number or wallet network, or any other payment details whatsoever.

We are not a financial institution and thus should not be treated as such. Your account will not bear any interests, and no conversion or exchange services will be offered at any time.

Each player can create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead to the termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses that the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

You must maintain your account and keep your details up-to-date.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit. You must maintain your account and keep your details up-to-date.

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to: participating in any type of collusion with other players fraudulent actions against other online casinos or payment providers chargeback transactions with a credit card, or denial of some payments made creating two or more accounts other types of cheating or becomes bankrupt in the country of their residence, the Company reserves the right to terminate such account and suspend all payouts to the player.

This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions.

The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.

Should the Casino become aware of any user who has accepted the bonus or a promotion with the sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing cash out of said bonus or in any way try to take advantage of bonuses received by Casino, then we will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals.

An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirements and/or performing new deposit(s) while having free spins features or bonus features still available in a game, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

onluck.com prohibits player collusion and does not allow any kind of robots and programmed devices to participate in gameplay. The Casino reserves the right to close your account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Casino's absolute discretion and without any obligation to state a reason or give prior notice.

If you would like to make a refund, please contact [email protected]

To check the refund, you must provide these documents:

• photos of both sides of your passport, driver's license, or any other form of ID
• proof of address (proof of address would need to be a photo of a paper document posted to you in the last 90 days, it could be e.g. a government-issued document, a bank document, a bill, or similar.

Alternatively, you can upload the original PDF of a utility bill, or a bank statement (showing your name and account number if you haven't uploaded it as a proof of address).

It may take up to 7 business days for a refund to be decided.

If a refund is decided upon, the amount of the refund shall be returned to the Player's account, the Player shall be informed and the procedure shall be finalized within 48 hours after the decision has been made.

If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed all bonuses and winnings in your balance will be deducted before calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card, and notify all the appropriate authorities and parties.

If you would like to make a refund, please contact us via email. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

We developed a comprehensive risk-based Anti-Money Laundering and Countering the Financing of Terrorism Policy (“the Policy”) for our website in an effort to maintain the highest possible compliance with applicable laws and regulations relating to anti-money laundering. The Policy outlines the principles and minimum standards of internal AML controls which should be adhered to by the Company to mitigate reputational, regulatory, legal and financial loss risks.

The Company is committed to high standards of anti-money laundering compliance and requires management and employees to adhere to these standards in preventing the use of its products for money laundering/financing of terrorism.

We ensure that:

• Statutory and regulatory obligations to prevent money laundering and financing of terrorism are met, taking positive action in order to minimize risk of the Company’s services being used for the purpose of laundering the proceeds of criminal activity or terrorist financing.
• The Company does not engage with or continue established relationships with those whose conduct gives rise to suspicion of involvement with illegal activities. We will seek to terminate any relationship where conduct gives the Company reasonable cause to believe or suspect involvement with illegal activities.
• Any such termination shall follow the reporting of the suspicions and thereafter shall be undertaken in conjunction with the relevant authorities and in accordance with the relevant regulations to avoid any risk to the Company.
• The Company complies with the obligations of relevant national and international legislation and regulation, adherence to Financial Action Task Force (FATF) recommendations, EU Directives and other applicable laws and regulations on the prevention of money laundering and financing of terrorism.

The risk-based approach:

• Recognizes that the AML risks faced by each sector and each subject person are different and allows for resources to be invested and applied where they are most required.
• Envisages the application of checks that are proportionate to the assessed risk.
• Includes risk assessment at different stages to identify AML vulnerabilities and exposure.

Enhanced Due Diligence (EDD) procedures should apply in the following cases:

• Player is a PEP (Politically Exposed Person) or becomes a PEP after establishing business relationship with the Company.
• Duplicate IPs.
• IP shifting.
• Country of origin associated with higher credit card fraud.
• Attempts to create multiple accounts.
• Attempting to withdraw funds without using the funds to play.
• Sudden changes in account activity.
• Registered country is not on FATF whitelist or is associated with high AML/CTF risk.
• Transactions significantly larger than customer’s usual activity.
• Transactions disproportionate to customer’s known wealth or income.
• Sudden changes in volume or frequency of transactions.
• Doubts about accuracy or adequacy of customer identification data.

For every account deemed as High Risk, an Enhanced Ongoing Monitoring will be conducted.

In situations requiring EDD, customers must submit:

1. Bank statement (not older than 3 months).
2. Proof of the source of funds.
3. Payment method confirmation (if required).

If documents are not provided within 30 days, the account will be blocked. The account may also be suspended depending on the risk level.

Other EDD measures depending on risk level:

• Obtaining additional information on the customer (occupation, assets, etc.).
• More frequent updating of identification data.
• Detailed information on the source of funds/wealth.
• Approval from senior management to start, continue or terminate business relationship.
• Enhanced monitoring and pattern analysis of transactions.

We conduct manual checks on customer withdrawals. Suspicious withdrawals lead to:

1. Account freezing.
2. Enhanced Due Diligence, including:
   • Customer background checks.
   • Source of funds verification.
   • Senior management approval.

We monitor for suspicious fund placement. Suspicious activity triggers account freezing and EDD.

High-risk customer categories include:

• Customers from countries without adequate AML systems.
• Customers from sanctioned or embargoed countries.
• Customers from countries with high corruption/criminal activity.
• Customers from terrorist-financing regions.

Events that may raise suspicions and require further scrutiny include:

• Failure to cooperate with due diligence.
• Multiple account registration attempts.
• High-value deposits via multiple payment methods.
• Deposits exceeding normal betting needs.
• Low betting activity followed by large withdrawal requests.
• Frequent deposits and withdrawals without explanation.
• Sudden increase in transaction volume.
• Interest in moving funds between licensed websites.
• Disproportionate transactions to customer’s income or wealth.
• Transferring funds to third parties.
• Suspicious gameplay in high-risk games.
• Artificially splitting withdrawals.
• Unexplained wealth, e.g., students gambling large sums.

We retain the following for at least 5 years:

• Due diligence records.
• Transaction documentation.
• Customer correspondence.

Retention starts from the date of the transaction, completion of a related transaction, or last activity. These may be stored in documentary or electronic format and must be accessible to regulators.

Terms of the Bonus Policy, available bonuses and the conditions for their receipt are listed on the "Promotions" page. Those terms and conditions apply only to relevant bonuses and in no way relate to general terms.

The Casino reserves the right to amend the rules of the Bonus Policy at any time with notification of the Gambler about it, or without it.

The Casino reserves the right to review transaction history and logs for any reason and at any time. If during such a review the abuse of bonuses by the Gambler is found, the Casino has the right to cancel bonuses for this Gambler.

In order to verify player's account, casino management may require documents (ID, payment systems, utility bills etc.) in Latin or Cyrillic alphabet. In case the player doesn't have an opportunity to provide documents in the above-mentioned alphabets, the casino reserves the right to demand video verification where the player shows his/her documents. The Casino shall review the provided documents within a period of up to 1 business day.

If the terms of the Bonus Policy are contrary to these Terms and Conditions, the terms of the Bonus Policy shall prevail.

You are free to contact our customer service team according to the instructions on the Website to give us any complaints regarding our services.

Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority, or the licensing regulator listed on the Website.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your account.

If you breach any provision of these Terms and Conditions or onluck.com has a reasonable ground to suspect that you have breached them, Casino reserves the right not to open, suspend, close your account, withhold payment of your winnings and apply such funds on account of any damages due by you.

You acknowledge that we shall be the final decision-maker of whether you have violated the rules, terms, or conditions in a manner that results in your suspension or permanent barring from participation in our site.

The design of the Website and the Services, all software contained within the Website and Services, and Content are protected by copyright, trademarks, patents, and other intellectual property rights and laws belonging to onluck.com and/or its licensors.

A user may only view, download and store on any compatible device, print out, use, quote from and cite the Content for its own personal, non-commercial use and on the condition that it gives appropriate acknowledgement to onluck.com where appropriate.

onluck.com expressly reserves all intellectual property rights in and to Services and Content and users may not use the Services or any Content for any purpose other than those set out above.

In particular, a user may not under any circumstances:

• remove the copyright or trademark notice or other proprietary notice contained in the Content and/or from any copies of Content made under these Terms of Use;
• use any Content in any manner that may infringe any of Casino's rights or the rights of a third party;
• use the Content in any way that might be illegal or breach the onluck.com T&C;
• use, reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the Services and/or the Content in any way for your commercial gain. 'Commercial gain' may include any activity attracting any advertising revenue or subscription payments on the distribution of or access to Casino's content, or by reducing the need for any third party to subscribe to copy, publish, republish or redistribute, communicate or disseminate to third parties Content or any information obtained or derived therefrom in any way; or archive or store any Content for access by anyone other than a user.